The Customer Mission
Books, Seminars & Workshops

The Customer Mission Book

The Customer Mission, Available August 2018

Andrea's second book, The Customer Mission, dives into the challenges of how to build a sustainable customer-centric culture within organizations. Using a new and innovative architecture designed on the premise of psychological motivators and needs, Andrea digs into how companies can create leaders from within, and transform their organizations from the middle-out.

Developed from extensive studies of small to large company cultures, Andrea examines how the impact of soft power, influence, experience, and perspectives drive behaviors and create organizational silos.

Her unique approach to creating customer focused organizations is a poised to transform how organizations train their employees and implement customer-centric strategies.

Learn More About The Customer Mission Methodology

The Customer Mission Seminars & Workshops

What's Holding Your Organization Back?

Finding new growth opportunities?
Finding new ways to differentiate?
Better understanding your customers' needs?
Selling your products/services more effectively?
Capturing actually useful customer input?
Building a more engaged, higher performing workforce?

Understanding and responding to customer needs is essential for growing and competing in today's market.
The Customer Mission is a methodology to enable companies better identify, respond and react to customer needs.

The Customer Mission™ provides organizations the tools to:

1. Build and sustain a customer-centric culture
2. Identify, prioritize and act on undiscovered customer needs
3. More effectively design and implement customer growth strategies
4. More effectively communicate and engage with customers
5. Develop differentiators that create measurable returns

Customer Mission Seminars

We offer four different Customer Mission Seminars are available to suit your unique challenges:

1. Creating Your Customer Mission
2. Crafting a Customer Culture
3. Building a Customer-Centric Brand
4. Designing a Customer-Driven Strategy

Seminars and Workshops are available as 2-hour OR half-day programs.
Each event is a FLAT FEE with NO LIMIT on number of attendees.
A FREE copy of The Customer Mission Book is included for each attendee.
Seminars and Workshops are IDEAL for Executive Leaders, Marketing, Sales, and Team Leaders.
Seminars and Workshops provide PRACTICAL and ACTIONABLE tools for your team.

Contact Us For More Information About Customer Mission Seminars

Customer Mission Workshops

We offer two different workshops to empower your team to better understand and engage with customers:

1. Gathering Better Customer Intelligence
2. Communicating and Collaborating More Effectively

Seminars and Workshops are available as 2-hour OR half-day programs.
Each event is a FLAT FEE with NO LIMIT on number of attendees.
A FREE copy of The Customer Mission Book is included for each attendee.
Seminars and Workshops are IDEAL for Executive Leaders, Marketing, Sales, and Team Leaders.
Seminars and Workshops provide PRACTICAL and ACTIONABLE tools for your team.

Contact Us For More Information About Customer Mission Workshops